Privacy Policy
At Aurora Sound Studio, located in Anchorage, Alaska, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, use our services, or otherwise communicate with us. This policy complies with applicable privacy laws, including the Alaska Personal Information Protection Act.
Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
- Personal Information: This includes your name, email address, phone number, mailing address, and any other information you provide when you contact us, book a session, or sign up for our newsletter. We only collect this information when you voluntarily provide it to us.
- Payment Information: When you book a session or purchase our services, we collect payment information such as credit card details or bank account information. This information is processed securely through our payment gateway providers (e.g., Stripe, PayPal) and is not stored on our servers.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
- Project-Related Data: As a recording studio, we may collect audio recordings, project files, and other related data that you provide to us as part of our service offerings. The use and protection of this data are outlined separately in our Studio Project Agreement, which is provided during the onboarding process for studio projects.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide the services you request, such as recording, mixing, and mastering. We also use it to improve our website and services, personalize your experience, and develop new features.
- Communication: We use your contact information to communicate with you, respond to your inquiries, send you updates about our services, and provide customer support.
- Marketing: With your consent, we may send you promotional emails about our services, special offers, and industry news. You can opt-out of receiving these emails at any time by clicking the unsubscribe link in the email.
- Analytics: We use usage data to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. This helps us understand how users interact with our website and services and improve their overall experience.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data such as payment information during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Secure Servers: Our servers are housed in secure data centers with robust physical and network security measures.
- Data Minimization: We only collect and retain the minimum amount of personal data necessary for the purposes outlined in this policy.
- Employee Training: Our employees receive regular training on data protection and security best practices.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
Specifically, customer data related to bookings and services rendered is typically kept for a period of seven years to comply with financial auditing requirements. Marketing consent data is retained until you withdraw your consent. Website usage data is generally kept for a shorter period, typically up to two years, to analyze trends and improve the website's performance.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at Contact using the information provided below.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Aurora Sound Studio
Privacy Officer: Anya Petrova
123 Aurora Lane
Anchorage, AK 99501
Phone: (907) 555-1212
Email: [email protected]
We are committed to resolving any complaints or disputes about our privacy practices in a fair and timely manner. If you are not satisfied with our response, you may have the right to lodge a complaint with the Alaska Attorney General's Office, Consumer Protection Unit.
Effective Date: January 1, 2024
Additional Information Regarding Cookies
Aurora Sound Studio utilizes cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small text files that are stored on your device when you visit our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as navigation, access to secure areas, and service requests.
- Analytics Cookies: These cookies allow us to collect data about how visitors use our website, such as which pages they visit most often and if they encounter any errors. This information helps us improve the website's performance and user experience. We use Google Analytics for this purpose.
- Functional Cookies: These cookies enable us to remember your preferences and provide enhanced features, such as personalized content.
- Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and browsing history. We may use third-party advertising platforms that utilize these cookies.
Cookie Management:
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that blocking or deleting cookies may affect the functionality of our website and your user experience.
For more detailed information, see our Cookies Policy.